Terms & Conditions

About Us
Royal Mile Recording Experiences and Offbeat Music productions are completely dedicated to your total satisfaction from any purchase you make. If you have any suggestions or comments please e-mail us using the link on the Contact Us page. See our contact details above.

Making A Purchase
You can call us on 0131 556 4882 to make payments or if you are buying a gift voucher we can accept any credit/debit card for online payments through paypal.

Payment
Payment can be via credit or debit cards, or if you prefer by cheque, though delivery of your gift vouchers may take longer using this method of payment. If you prefer you can telephone or email your credit card details. Our e-commerce software is completely secure and bank approved, and transaction details encrypted and therefore safe.

For Hen and Stag party bookings we require a 50% deposit and the balance is payable on the day of the event.

Hen and Stag Party Cancellation Policy
Deposits cannot be returned within one month of the date of the event. The 50% balance of the payment will become payable if the event is not cancelled before 14 days of the day of the event. The amount paid for the participants paid for at the time of booking can not be reduced if less people turn up unless we are advised at least 14 days before the event.

Please notify us 48 hours before the event of extra people you expect to turn up. They will be charged at the same rate per person as per the initial booking.

Disclaimer
Online Colour: We do our best to accurately represent the colour of our gift vouchers via digital photography. We have no control, however, over our customers’ monitor settings and therefore cannot guarantee that colours will be exactly as shown on our website.

Shipping And Handling
Delivery of vouchers are free within the UK and £2.00 per mail out anywhere in Europe. We post Royal Mail First Class.
All orders received by 11.00am will normally be sent out within two days to the delivery address stated on your order.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using Paypals encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
Your satisfaction is guaranteed. If not satisfied, however, please advise us within 7 days of receiving your voucher. You will be issued with a full refund once we have received and examined it.
Please e-mail info@royalmilerecordingexperiences.com. quoting your order details, the reason for return and whether you require a refund or replacement. We will advise you how to proceed with the return process.

Reaching Us
You can write, e-mail or talk on the phone to us
Royal Mile Recording Experiences/Offbeat Music Production
1 Bailie Fyfes Close, 107 High Street, Royal Mile, Edinburgh EH1 1SW
Telephone/Fax 0131 556 4882
e-mail: info@royalmilerecordingexperiences.com

Privacy Policy
Our company (Royal Mile Recording Experiences/Offbeat Music Production ) does not disclose buyers information to third parties other than when details are processed as part of the order fullfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy
Your right to return faulty goods is protected under the EU Selling Directive.
Please e-mail royalmilerecordingexperiences.com quoting your order details and the reason for return. We will advise you how to proceed with the return process.

Voucher validity

Vouchers are valid for a maximum period of 12 months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the voucher is valid.

Extended Vouchers cannot be refunded. A £15 administration fee is payable if you choose to extend your validity.

Refunds
If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your Voucher. Refunds will be paid back onto the credit/debit card used to place the original order, or by cheque. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider.

If you need to cancel or change your gift experience booking, you should contact us immediately

If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact us as it may be possible to re-arrange your activity on presentation of a medical or death certificate.

Prices
We reserve the right to change activity prices without notice, provided we inform you before the activity is booked. Vouchers will not be issued until payment is collected in full. There is no VAT payable on our experiences.

Contracts (Rights of Third Parties) Act 1999
A person who is not named on the face of the Voucher or activity purchase letter has no right under the Contracts (Rights of third Parties) Act 1999 to enforce any terms and conditions of booking.

These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Scottish law. The purchaser agrees that any problems fall under the jurisdiction of the Scottish courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.